All our garments are hand-made, and production usually takes 10-15 days. However, during busy Sale periods it can take up to 8 weeks.
Delivery time is additional to production time and depends on your location. In most cases it takes 15-21 days.
The payment of all ordered latex garments can be made by either a bank transfer, PayPal or a credit card.
If you opt to pay with a credit card, during the ordering procedure your credit card will be validated. Your account will be charged after and only if you finalize your order by order confirmation.
Your credit card data is and will not be saved in any way, it is not permitted to do so by law.
All the associated data is handled and processed directly by our payment-facilitators: PayPal.
Worldwide delivery is FREE. We dispatch all our merchandise per DHL, Hermes or Registered Post.
In the dispatch confirmation mail you will receive a tracking number, so you can conveniently track the status of your delivery.
We deliver the ordered goods free of VAT. Import duties and charges will be levied as soon as the parcel has reached your country. These charges are to be borne by you. Detailed information will be given by the customs authorities responsible.
If you have not received your order confirmation mail, please contact us by email: info@latexadventures.eu
We will verify your email address and correct it, if need be.
If at the time of delivery you happen to not be at home, then the delivery person will deposit a notice of delivery in your mailbox, with which you can pick up your purchase at the nearest post office.
We make garments in a range of different standard sizes from S to XXL - you can see what these sizes are in terms of measurements by going to our size chart. These standard sizes will fit most people.
You can order made-to-measure, which is free of charge.
Only for big sizes as 3XL and above there is a surcharge needed.
If you are unsure of which size would be best fit for you please email us on info@latexadventures.eu.. Visit our size matching page: latexadventures.eu/SizeMatching
If your purchased latex garments do not fit, we will gladly exchange your items for the same in a more suitable size. Excluded are errors that occur on your part by taking false measurements. Since that all latex garments were tailor made just for you, an exchange, in case you do not like the purchase, is not possible.
Prior to sending it back, please contact us per email and then send the package with an accompanying letter back to us.
PMBD
14 Klaudyny apt. 73
01-684 Warsaw, Poland
If something breaks on your latex clothing, then you are not alone. We are happy to repair your clothes so that you may enjoy your piece again.
The cost of the repair depends on the amount of time required for the repair. Just send us an email in advance with pictures of the damage to be repaired, and we will gladly send back a quote for the repair costs for you. That way, there are no unpleasant surprises.
ATTENTION: Please note that with chlorinated latex clothing a repair is not always possible!
When you have decided to have your latex clothing repaired by us, please send them clean and free of silicone oil, only powdered. In our workshop, we do not work on oily garments.
Please wash your latex clothing until it is free of silicone residues. To prevent sticking, please only use powder.
IMPORTANT: Clothing received by us for repair with silicone residues must be washed by us before repair can take place. For clothing soiled with silicone, we must therefore charge the additional cleaning expense of EUR 20.-.
Your personal data during the ordering process are being encrypted with a 1024-bit SSL-connection and as such transmitted online. Your credit card data is not being saved, but being directly handled and processed by our payment-facilitator: PayPal. We secure our website and other systems through technical and organizational measures against loss, destruction, access, modification or distribution of your data by unauthorized persons. Access to your account is only possible after entering your personal password. You should always treat your access information confidentially and close the browser window when you have finished communicating with us, especially if you share your computer with others.